Fraudulent Orders

To protect our Customers, We will prosecute fradulent ordering to the fullest extent of the law. We have a fraud-detection system that screens for suspicious orders, which are subject to investigation and possible cancellation. Please be aware that even if you do not give us your real name, your Web browser transmits a unique address to us, which can be used by law enforcement officials to identify you. We report all fraudulent activity to Police through the Internet Crime Complaint Center And Bank

Refusing a Delivery

Under the distance selling act you have the right to refuse/return an unwanted item within 7 days.  The 7 day period starts on the day after delivery.  You will be liable for the return postage but we will credit you the original postage.

If you have received a faulty or incorrect item, you must notify us a within reasonable time of receipt, we will then arrange to collect and replace the item within the usual timescales as indicated in the terms of delivery. 

If the courier has attempted to deliver your item and has left a card you must contact the couriers direct within 3 days of the card being left. If we have had an item returned back to us due to non communication on your part, you will be responsible for additional shipping costs.

International Shipping Fees, Import Duties and Taxes:

All International shipments will be charged postage costs calculated by weight and destination.

Import Taxes: vitanatural.eu's prices do not include customs fees, taxes and tariffs. You may have to pay import taxes, customs duty, etc. These charges are separate from your shipping charge, and you will be billed directly for them.

Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.

You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

It is your responsibility to make sure that you are allowed to import nutritional supplements from the U.S.